At Encartele, we provide communication services to keep you in touch with your friend or relative. The first step, is to understand the difference between an ICENET account and a CIDNET account.
To stay in touch with an inmate through prepaid phone calls, create an ICENET account.
To stay in touch with an inmate through video visits from home and text/picture messages, create a CIDNET account.
Video Calls & Messaging
Not every Encartele facility offers CIDNET video visitation calls and messaging as a way to stay in touch. Contact the facility that your friend or relative is currently residing in to find out if they offer CIDNET services. If they do, you will need to create BOTH an ICENET and CIDNET account.
Welcome to the
FRIENDS & FAMILY PORTAL
Customer Contact Form