Cidnet is Encartele's Technology Platform that let's friends and family make video calls from home and send text messages with inmates at Encartele facilities.

Icenet is Encartele's Inmate Phone System that let's friends and family make telephone calls with inmates at Encartele facilities.

Welcome to the Friends & Family Portal

Not every Encartele facility offers Cidnet video visitation calls and messaging as a way to stay in touch. Contact the facility staff that your friend or relative is currently residing in to find out if they offer Cidnet services. If they do, you will need to create BOTH an Icenet and Cidnet account.

At Encartele, we provide communication services to keep you in touch with your friend or relative. The first step, is to understand the difference between an Icenet account and a Cidnet account.

Phone Calls

Video Calls & Messaging

If you need assistance in any way, please complete this form.


At Encartele we strive to offer outstanding service so that we may best facilitate your communication with your loved ones.


The more information you provide, the more efficient we can be at getting your issue resolved!

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